Data Privacy

Updated [9 July 2021]

Your privacy is important to us. We handle the personal data of our customers, partners, employees and any private person according to laws and the obligations set by the data protection directive. We collect different types of personal data depending on whether you are a customer, visitor on our website, or something else.

 

1 Data controller

I-Valo Oy (15714188-0)
Tehtaantie 3B
14500 IITTALA
Email: info@i-valo.com
Tel. +358 10 501 3000

 

2 Contact people for matters related to the register

Marketing registers:
Meike Kinnunen, Marketing Manager, meike.kinnunen@i-valo.com
Customer relationship management (CRM):
Jussi Veijola, Sales Director, jussi.veijola@i-valo.com

 

3 I-Valo website visitors and newsletter subscribers, what information do we process?

I-Valo has developed its online services to communicate news, promote products and ensure document and file availability. The personal data collected is used to develop the company website, products and services. We also collect statistical data of the website users. Read more at: Cookies.

Handling personal data is based on the consent of the registered person (contact forms) or a legitimate interest of the registrar (cookies on the website etc.). The data is not kept for longer than necessary. The data will be reduced as necessary.

In connection with our customer register, we process the following data:

  • From the recipients of our newsletter, we collect basic information, such as names and email addresses, and we only use this data to manage the newsletters. You can request your data to be deleted from this register at any time
  • From other forms (contact, feedback and customer event registration forms)
    • basic information* such as name
    • contact information* such as email address and phone number
    • information pertaining to the company and contact people, such as job title
    • any other information collected with permission from the data subject that is required for the customer relationship, such as areas of interest

Information marked with an asterisk is required for entering into contract and/or customer relationship with us. Without the required personal data, we are unable to deliver the product and/or service.

 

4 Company/employer as a customer of I-Valo, what information do we process?

I-Valo collects data about companies and their employees as much as is necessary so that we can manage customer relations and fulfil our obligation as a supplier regarding, for example, order deliveries and targeted customer service.

In connection with our customer register, we process the following data:

  • the data subject’s basic information* such as name, customer number, language
  • the data subject’s contact information* such as email address, phone number, address
  • information pertaining to the company and contact people*, such as Business ID, contact people’s names, job titles and contact information
  • any direct marketing prohibitions and permissions
  • information pertaining to the contract and customer relationship*, such as information on previous and valid contracts and orders, user profiles created on the basis of the customer relationship, correspondence with the customer/data subject and other communications
  • any other information collected with permission from the data subject that is required for the customer relationship, such as special diets or other information related to customer events
    Information marked with an asterisk is required for entering into contract and/or customer relationship with us. Without the required personal data, we are unable to deliver the product and/or service.

 

5 How do we protect the data and how long do we store it?

Only our employees who have the right to process customer information for their work duties have the right to access the system containing personal data. Each user has a personal username and password for the system. Information is collected in databases that are protected with firewalls and passwords and by other technical means.

We store personal data as long as we require it to fulfil the purposes described in this privacy policy.
We assess the necessity of data storage regularly, taking into account applicable legislation pertaining to accounting, for example. In addition, we take reasonable measures to ensure that no personal data pertaining to data subjects that is outdated, erroneous or incompatible with the purpose of processing is stored in the register. We rectify or delete such data without delay.

 

6 I-Valo and social media

In I-Valo’s channels on social media, you can find various news about products and services as well as events. The following persons are responsible for managing, controlling and publishing the accounts:

  • I-Valo’s marketing manager
  • Digital agency Trimedia, with which I-Valo has a valid data processing contract

With social media, we refer to:

  • Facebook
  • Instagram
  • YouTube
  • LinkedIn
  • Twitter

We reserve the right to remove any offensive, inappropriate and racist comments.

 

7 Who do we transfer or disclose data to and do we transfer data outside the EU or EEA?

All data is handled according to European Union’s general data protection (GDPR). As a rule, data is not disclosed to third parties. As an exception to this, we disclose data to enable deliveries by delivery companies we use.

I-Valo stores customers’ personal data on servers located within the EU. Personal data is stored on servers managed by third parties, and these parties may process the data outside the EU or EEA on behalf of I-Valo. If data is processed outside the EU and EEA, we ensure that the subcontractor complies with the European Commission’s model clauses pertaining to the processing of personal data.

 

8 What are your rights as a data subject?

You have the right to inspect data pertaining to you that is stored in the register and request the rectification or deletion of erroneous, outdated, unnecessary or illegal data. If you have access to the data, you can edit it yourself. Where the processing is based on consent, you have the right to revoke or change your consent at any time. Revoking consent does not influence the legality of data processing performed before the consent was revoked.

You have the right to oppose to or request for the restriction of the processing of your data and to lodge a complaint concerning the processing of your data with the data protection authority. The contact information of all EU controlling authorities are available here: https://ec.europa.eu/newsroom/article29/items/612080.

For special personal reasons, you have the right to oppose the processing of your data when the processing takes place on the basis of legitimate interest. When you submit your request, you must specify the special circumstance on the basis of which you oppose the processing of your data. We may decline to comply with the request only on grounds specified in legislation.

 

9 Cookies

Cookies are used to improve user experience and to optimise the website. Our website includes cookies that collect data about its users. The cookies enable marketing monitoring with Google Analytics and Facebook, for example. With this information we aim to improve our website and the targeting of our marketing. You can disable cookies in the settings of your browser so that your visits to our website cannot be monitored.

 

10 Cookie handling

If you do not approve the use of cookies, you can disable it at the security settings of your browser. You can also set your browser to receive a warning whenever a website is trying to place a cookie on your computer. You can remove previously saved cookies in your browser. Read more about checking which cookies have been saved in your browser, how to remove them and how to set your browser to approve cookies or reject the use of cookies in the Help pages of your browser.

 

11 Who can you contact?

All communications and requests pertaining to this privacy policy must be made in writing or in person to contact persons specified in section 2.